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Below you will find links to our legal agreements and policies.  If you have questions, please feel free to contact our Customer Care Department at 850.224.3156 (local), 800.385.7019 (toll-free), or This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms of Use

The following terms and conditions apply to Troy Fain Insurance, Inc. and our website www.troyfaininsurance.com. PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. Please check the terms and conditions occasionally for changes. Your continued use of the site following changes will mean you accept such changes. 

Privacy Policy

Troy Fain Insurance, Inc. is committed to protecting your privacy. The following privacy policy applies to Troy Fain Insurance, Inc. (“Troy Fain Insurance, Inc.,” “we,” “us” or “our”) and our website www.TroyFainInsurance.com. Please read this privacy policy carefully before you use this website. By using our website, you consent to the practices described in this privacy policy.

Store Policies

Methods of Payment

Troy Fain Insurance, Inc. accepts Visa, MasterCard, American Express, and Discover credit cards online as a form of payment. We also accept company checks, personal checks, purchase orders and money orders by mail. In order to pay by check or money order, you must make your purchase through our order forms and not online.

Refunds

Refunds are issued on a case to case basis. Please contact Troy Fain Insurance, Inc. if you are not satisfied with your order. Once the problem is understood, we can better assist you with this request. If we cannot process your order within 12 months due to lack of information from you, we are no longer obligated to fulfill your order.

System Requirements

To enjoy the best experience on www.TroyFainInsurance.com, we recommend using the most recent version of the browsers below. To download or update your browser, click on the logo or the name of the browser.

 

  Google Chrome is simple, secure, and faster than ever. Get more done with Chrome.

  Mozilla Firefox is fast, flexible and secure.

  Microsoft Edge is the latest browser from Microsoft for Windows. 

  Apple's Safari browser has innovative features make your experience on the web better.

  Opera is fast, smooth and easy to use.

Important: Internet Explorer (IE) has been removed from our list of recommended browsers. This decision comes after Microsoft announced it would no longer support older versions of the browser. We are not confident that IE 11 will provide you the best user experience as Microsoft's own cybersecurity experts said, "We’re not supporting new web standards for it and, while many sites work fine, developers by and large just aren’t testing for Internet Explorer these days." 

Site Security Information

Website Security

Payeezy Hosted Checkout

We use the Payeezy® Gateway Hosted Checkout. This is a securely hosted web payment form designed to accept Internet-based E-commerce transactions. This allows us to accept payment information online, without storing credit card information.



This Web site is secured with a Starfield Technologies Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Starfield Technologies has verified that the certificate holder controls the domain.


Uptime
Monitored by Site24x7


We track our site's uptime and monitor activity using Site24x7, which checks our website from various locations within the United States.